Terms & Conditions
Last updated: 4th April 2025
Welcome to The Brand Effect Australia. By accessing this website or working with us, you agree to the following terms and conditions. Please read them carefully.
If you have any questions, you can contact us at:
Services
We offer branding, web design, graphic design, photography and marketing services. All services are delivered based on agreed project scope, timelines and pricing discussed prior to the commencement of work.
Quotes & Pricing
Quotes provided are valid for 14 days unless otherwise stated. All prices are listed in AUD and are inclusive of any GST.
Custom work or changes requested outside of the original scope may incur additional fees, which will be quoted and approved before proceeding.
Payments
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A non-refundable deposit is required to secure your project.
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Final payment is due prior to handover of final files or website launch.
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Late payments may result in paused work or delays to delivery.
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Payment methods accepted: bank transfer or credit card (via secure online invoice).
Cancellations & Refunds
We do not offer refunds for change of mind. If a project is cancelled by the client after work has begun, the deposit will be retained and any additional work completed will be invoiced accordingly.
In the unlikely event that we are unable to complete the work due to illness or unforeseen circumstances, you will be refunded proportionally for any work not completed.
How We Store & Protect Your Information
We store your information securely and only for as long as needed to deliver our services, meet legal obligations, or maintain business records. We take reasonable steps to prevent unauthorised access, loss or misuse.
Client Responsibilities
To keep your project on track, we rely on you to:
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Provide clear, accurate and timely information or approvals
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Supply brand assets (logos, imagery, copy) where required
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Respond within a reasonable timeframe to avoid delays
If delays occur due to lack of communication or approval, we reserve the right to reschedule the project timeline or apply a restart fee if necessary.
Intellectual Property
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All designs and concepts remain the property of The Brand Effect until full payment is received.
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Once paid in full, final approved assets become your property.
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We reserve the right to showcase the completed work in our portfolio, social media or promotional materials unless agreed otherwise in writing.
Revisions
Each package includes a set number of revisions. Additional changes outside of that scope may be charged at an hourly rate or a flat fee, depending on the nature of the request. We’ll always confirm this with you before proceeding.
Turnaround Times
We aim to meet all agreed deadlines and will communicate proactively if any delays occur. Final turnaround depends on timely feedback and content provided by you.
Website Projects
For web design services:
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You are responsible for maintaining your website after handover unless a maintenance agreement is in place.
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We are not liable for future changes made by you or third parties once the site is live.
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SEO setup (if included) covers basic on-page best practices — we do not guarantee specific search engine rankings.
Liability
We do our best to ensure all deliverables are accurate, functional and of high quality. However, we are not responsible for any loss or damages caused by the use or misuse of our services, websites, or materials. This includes third-party platforms or integrations.
Privacy
We take your privacy seriously. Please refer to our Privacy Policy for full details on how we handle personal information.
Updates
These terms may be updated occasionally to reflect changes in our services or legal requirements. The updated date will always be shown at the top of this page.